Talk to us
We read every message. Pick the channel that matches what you need — most responses happen within one business day.
Customer support
Help with your account, cert vault, monitor alerts, push targets, ACME, CA provider integration, billing. If you're a current customer, mention your tenant email in the first message so we can pull up your account quickly.
support@ignisfox.com →
Sales + Enterprise
Evaluating Enterprise? Need a multi-year contract, a DPA, a SOC 2 letter, or SAML SSO setup? Drop us a line — we handle enterprise onboarding by hand to keep the process tight.
support@ignisfox.com →
Security disclosure
Found a vulnerability? Please email us privately before disclosing. We investigate every report, fix critical issues within a few days, and credit reporters by name (or anonymously, your choice) in the fix notes.
security@ignisfox.com →
Feature requests + feedback
Something missing? Signed-in users can submit via the in-app feedback form; everyone else can email us directly. Every request lands in the same inbox and we triage weekly.
support@ignisfox.com →
Registered office
Ignisfox · Singapore
For formal correspondence, email first and we'll share a postal address.
We don't provide phone support yet — email keeps the paper trail cleaner for both sides and scales as the customer base grows. If you need a real-time voice call for an Enterprise kickoff, mention that in your first email and we'll schedule one.